Paying toll tax through FASTag has become very easy nowadays. There is no need to stand in long queues at toll plazas and journeys are completed quickly. But sometimes some problems arise with this feature. For example, your car is parked at home and you get a message about toll tax deduction on your mobile. Sometimes money is deducted twice at the same toll plaza. In such a situation most people do not understand where to complain and how to get their money back. Let us tell you about it in detail.
What are the reasons for wrongly deducting money from FASTag?
FASTag works on a completely digital system. In such a situation, the scanner installed at the toll plaza may malfunction or due to technical glitches may lead to wrong transaction. Many times the same payment request is sent twice or the scanner does not recognize the vehicle number correctly.
Apart from this, if the scanner does not work and you pay the toll in cash, money may also be deducted from the FASTag later. Many times, more money is deducted due to not getting discount on return travel. So, keep toll related SMS, transaction ID and payment receipt safe.
How to file a complaint for a FASTag refund
If the wrong amount has been deducted from your FASTag, first contact the bank that issued you the FASTag. Most of the banks provide complaint facility through their website, mobile app and customer care.
While making a complaint, you have to provide the vehicle registration number, transaction date, time and amount deducted. After this, the bank investigates the matter and initiates the refund process by contacting the bank of the concerned toll plaza through the National Electronic Toll Collection System.
You can also complain on 1033 helpline
In case of any problem related to FASTag, you can call the government helpline number 1033 issued for National Highways. Here one can complain about issues like wrong money being deducted, scanners not working and toll staff not accepting FASTag. Also, you can contact the nodal officer of Indian Highway Management Company Limited (IHMCL). [[email protected]]You can also send email to (mailto:[email protected]).
How many days will you get your money back?
It may take some time to recover wrongly deducted money. According to IHMCL, it may generally take 20 to 30 working days to complete the investigation and chargeback process. It is also important to keep in mind the time limit for filing a complaint. Usually 40 days is allowed for this, but different banks may have different rules.
For example, complaint has to be made within 15 days in HDFC Bank and 35 days in Kotak Mahindra Bank. So, file a complaint as soon as you notice any wrongdoing. If the bank does not resolve your issue within 30 days, you can also complain by visiting the RBI Ombudsman portal cms.rbi.org.in.
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