Microsoft outage has a big impact on Indigo! Email support service suspended, advisory issued

IndiGo has informed passengers that its email support service is not working properly. In an advisory issued on November 13 at 10:17 am on ‘X’ (Twitter), the airline said the issue was due to a disruption in Microsoft’s global service, due to which emails sent by customers could not reach IndiGo. This advice is for email support only. There is no mention of any impact on flights, bookings or check-ins.

What did IndiGo tell the passengers?

The airline said all other support channels are working. If there is an urgent need, customers can contact their virtual assistant ‘6E Skai’ through Indigo’s website or mobile app. The airline has expressed regret for the inconvenience and asked passengers to be patient. IndiGo has not said when email support will be restored or how many customers have been affected.

What should air passengers do?

Passengers who emailed the airline on or around November 13 will not get a response as their message has not reached IndiGo. Those who have immediate issues related to booking changes, cancellations or refunds can express their views through ‘6E Skai’ or any other active channel instead of waiting for an email response. Before starting the chat, have your PNR and booking information ready, this will make it easier.

This issue is caused by an interruption in Microsoft

The disruption at Microsoft began on Thursday, November 12. This has affected ‘Microsoft 365’ users in several countries including the US, Australia and India. About 130,000 reports of Outlook problems were reported shortly after 1 pm. ET (around 11:30 pm in India), according to outage tracker Downdetector.

Microsoft said affected services may include Exchange Online, Teams, SharePoint Online, Microsoft 365 Copilot, Planner, To Do, Intune and Defender security tools. According to the company, some servers suddenly stopped working, which caused the problem. The company said it is working to fix them.

In a later update, the company said that some servers have come back online, which has improved the situation slightly. According to Australia’s ABC News, Microsoft also said there was no indication that the disruption was caused by a cyber attack. Even on Friday morning, users in India were facing problems using Outlook.