It is not worth ignoring if your WhatsApp suddenly stops working or your account gets logged out without any reason. This can happen when someone else has received your WhatsApp OTP and activated the account on another phone with the same number. In such a situation, it is important to safely recover the account instead of trying to login again and again.

If you suspect that someone else has used your OTP, you should also check settings like call forwarding and SMS forwarding before starting the recovery process. After this, a complaint can be filed through WhatsApp’s official recovery form.

First stop call forwarding

Before starting the account recovery process, you are asked to dial ##21# from the phone’s dialer. This code is used to prevent call forwarding. After this, the account recovery available through WhatsApp or the contact form related to the hacked account can be opened.

The first question the form may ask is whether or not you are a law enforcement officer. If you are a normal user, you have to select the option here. After this, select India in the country and enter the mobile number associated with WhatsApp. You have to confirm it by entering the number again.

Indicate in the form that the account has been hacked

In the next step you have to select the My account has been hacked option. After this a box will appear to provide information about the problem. Here it can be clearly said that the WhatsApp account is logged out and there is a problem to login again.

In addition, the form may ask for some contact details and other information. If you are requesting for your own account and not applying on behalf of any lawyer or other person, you must select *no on the relevant question.

Fill in name and email information

After this, you have to enter the full name of the person whose WhatsApp account is affected. Also, an active email address has to be provided and confirmed by re-entering it.

Be very careful while filling the email id, as account recovery related information or updates can be sent to this address. After filling all the required information you have to accept the terms given in the form. After this, a request for electronic signature can be submitted by entering your full name.

How to recover account after request?

After submitting the request, the process can be taken forward through WhatsApp. As per the details provided, after some time the account can be logged out from the device on which it was activated by someone else. After this, you can get recovery related alert via email. After this, you have to install or reopen WhatsApp on your phone and register your mobile number. A new OTP will be sent to the number. After entering this OTP in WhatsApp, account access can be regained.

After recovering your account, continue with additional security settings such as two-step verification for security. Also, do not share your OTP with anyone, as this is one of the most important precautions in WhatsApp account security.

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