Students and parents no longer have to go to Patna for work related to Bihar School Examination Board (BSEB). Bihar Board has arranged to start Inquiry cum Grievance Redressal Centers in its regional offices located in 9 cities of the state. Through these centres, Matric, Intermediate, STET, D.El.Ed. Complaints can be lodged in matters related to various examinations including Apart from this, there will be a facility to complain on subjects like affiliation of schools, grants, scholarships and pensions.
The objective of the board is to resolve the problems of students, teachers and other concerned people in a simple, transparent and time bound manner.
Establishment of Grievance Redressal Centers in 9 cities
The Bihar Board has set up Regional Offices located in 9 Divisional Headquarters of the State as Inquiry and Grievance Redressal Centres. This will reduce the need for people from different districts to visit the board office in Patna to resolve their issues.
- Patna: Government Boys Higher Secondary School Complex, Shastrinagar, Patna-800023
- Muzaffarpur: BB Collegiate Campus, Muzaffarpur-842001
- Chapra: Vishweshwar Seminary Complex, Chapra-841301
- Darbhanga: District School Complex, Darbhanga-846003
- Saharsa: District School Complex, Saharsa-852201
- Purnia: District School Campus, Purnia-854301
- Bhagalpur: Jaglal High School Campus, Bhagalpur-812002
- Munger: District School Hostel, Munger-811201
- Gaya: Haridas Seminary +2 School Campus, Gaya-823001
In which cases can a complaint be filed?
Complaints can be lodged at these centers in matters related to matriculation and intermediate examinations. Besides STET, D.El.Ed. And problems related to other exams can also be noted. This facility will also be available for matters related to school affiliation, grants, scholarships and pensions. It will help students, teachers and other concerned people to convey their problems to the concerned office.
The process of filing a complaint will be simplified
The facility of lodging a complaint will be free. A unique reference number will be assigned to each complaint, which will help in identifying the complaint and obtaining information regarding its status. After receiving the complaint, it will be forwarded to the concerned branch through online mode. Solution information will be received through SMS.
With this system, it will be easy to monitor action on complaints and provide information to applicants. The aim of this initiative of the Board is to make the disposal of complaints more systematic. Also providing facilities at regional level can save time and travel cost of people.
