Apple’s first foldable smartphone, the iPhone Duo, received a lot of enthusiasm among consumers. After the launch, the initial stock of the phone was sold out within minutes, but now there are complaints of its screen malfunctioning. Some users report that lines and cracks appear on the internal display near where the phone folds. Customers have also shared pictures of damaged screens on social media. Seeing this problem, Apple has decided to give new phones to the affected customers.
Apple acknowledged the problem after repeated complaints
According to a Reuters report, Apple on Monday acknowledged that some units of the iPhone Duo are facing problems related to the internal display. The company has advised affected customers to contact Apple Care, so that the damaged phone can be replaced with a new device. However, the company has not yet revealed the exact cause of the screen failure.
Why does the screen get damaged?
iFixit, a company that provides repair information, tore the phone apart to understand the cause of the problem. For this, a 3D model of the hinge was also prepared with the help of CT scan. According to iFixit, the display cable runs through a support bar below the screen. When the phone is bent, the support bar may put pressure on the screen due to not moving out of place properly. This may damage the display. However, iFixit also said that the phone is quite easy to repair.
How to get a new phone?
Customers who notice lines or cracks in the iPhone Duo screen can contact Apple Care. The company launched its first foldable phone on September 9.
What did the expert say?
According to IDC Vice President Francisco Geronimo, Apple’s decision to replace the affected phones is the right move. Citing a similar problem faced by early models of the Samsung Galaxy Fold, he said immediate action from Apple could help protect the company’s image from damage.
The price of iPhone Duo is around 3 lakh to 4.5 lakh rupees. In such a situation, customers who have purchased the phone should keep an eye on its internal screen. If any lines or cracks appear, it would be best to contact Apple Care.
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